Moissanite FAQ

Below FAQ are some common concerns of our clients before purchasing the item, if you have other questions, please just send it to support@caratnile.com

Moissanite History & Facts

Moissanite is a rare, naturally occurring mineral also known as silicon carbide, which was first discovered by the Nobel Prize-winning chemist, Dr. Henri Moissan, at the site of a massive meteorite strike in Arizona. This intriguing new stone was named “moissanite” in his honor.

It wasn’t until the late 90s that scientists–working in a research laboratory located in Research Triangle Park, North Carolina–developed the innovative thermal growing process that creates silicon carbide crystals. These crystals are fashioned into moissanite gemstones that rival any natural gemstone for fire and brilliance. These man-made gems are more durable than any other popular gemstone such as diamond, sapphire, ruby or emerald.  

No. Moissanite is not a substitute for diamond, either scientifically, chemically or emotionally. Carat Nile created moissanite is a unique gem with its own set of chemical and optical properties that exhibit more fire and brilliance than any other gemstone.

Theme Questions

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: Jewel-1.0.0-sections-ready.zip in the folder Jewel Sections Ready 1.0.0, then you just need to upload Jewel-1.0.0-sections-ready.zip file to your Shopify store.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Yes, it does. Please check it out here to see how it works: https://sneake-demo.myshopify.com/products/sample-proin-de-corper-nulla-dan-melementum-1?variant=10214763888684
We use cookies to improve your experience on our website. Read about how we use cookies in our Privacy Policy. By browsing this website, you agree to our use of cookies.
Accept Cookies

You have successfully subscribed!

This email has been registered