Moissanite FAQ

Below FAQ are some common concerns of our clients before purchasing the item, if you have other questions, please just send it to support@caratnile.com

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Moissanite History & Facts

What is Moissanite?

Moissanite is a rare, naturally occurring mineral also known as silicon carbide, which was first discovered by the Nobel Prize-winning chemist, Dr. Henri Moissan, at the site of a massive meteorite strike in Arizona. This intriguing new stone was named “moissanite” in his honor.

It wasn’t until the late 90s that scientists–working in a research laboratory located in Research Triangle Park, North Carolina–developed the innovative thermal growing process that creates silicon carbide crystals. These crystals are fashioned into moissanite gemstones that rival any natural gemstone for fire and brilliance. These man-made gems are more durable than any other popular gemstone such as diamond, sapphire, ruby or emerald.

IS MOISSANITE A BRAND OF DIAMOND OR A SIMULATED DIAMOND?

No. Moissanite is not a substitute for diamond, either scientifically, chemically or emotionally. Carat Nile created moissanite is a unique gem with its own set of chemical and optical properties that exhibit more fire and brilliance than any other gemstone.

Theme Questions

I cannot upload the theme to my Shopify store / Shopify alerts that the file is too big to upload, what is the problem?

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: Jewel-1.0.0-sections-ready.zip in the folder Jewel Sections Ready 1.0.0, then you just need to upload Jewel-1.0.0-sections-ready.zip file to your Shopify store.

What I have to do when I need your support?

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

Would assistance be available to upload the template if needed?

Yes, we will assist you to install the template if needed

Do you guys offer customisation services for your themes?

Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.

Can I turn on/off Lazy Loading Image / Item Animation / Fade Up on the page?

Yes. You can turn on/off the animation in the Setting page.

Can I turn on/off some blocks on the page?

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

I want to have the dropdown cart displayed automatically every time clients hover over it (instead of clicking on it). Is it possible?

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

What is included in the theme package?

The theme package includes theme source, Photoshop design files, sample data and manual guide.

I notice that the images used in the theme are all portrait. Will that be a problem if I use square images for our products? How will they be displayed in the theme?

That is not a problem. You just need to modify the width/height ratio in theme settings.

Does the theme support image resizing and cropping?

Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.

Can I add borders around our product images?

Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.

Do you guys provide customer support during weekends / holidays?

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Does the theme support Variant Image?

Yes, it does. Please check it out here to see how it works: https://sneake-demo.myshopify.com/products/sample-proin-de-corper-nulla-dan-melementum-1?variant=10214763888684

Unable to find satisfactory answers ? Contact Support

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